At Serenity we work very hard to ensure our products adhere to high quality standards and every transaction on our website is smooth and hassle free.
It is of utmost importance to us that you receive your ordered product in top condition. However, if the product is damaged during transit, has genuine manufacturing defects or does not match the item in the order confirmation we have an easy return & refund policy outlined below.
To report any of the above please get in touch with our customer care within 24 hours of delivery at +91 22 24116894 / +91 98334 99743 between 11 AM to 6 PM IST or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the product.
Our customer care will revert to you within 24 hrs and we will either replace the product or provide a refund (incase the same product is not available or you choose not to opt for an exchange) within 10 working days.